Services Business Development Analyst

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.

O Grupo Volvo é um dos principais fabricantes mundiais de caminhões, ônibus, equipamentos de construção e motores marítimos e industriais. O Grupo também oferece soluções completas de financiamento e atendimento. O Grupo Volvo, com sede em Gotemburgo, emprega cerca de 100.000 pessoas, possui instalações de produção em 18 países e vende seus produtos em mais de 190 mercados.

Job Mission

Service Business development position will work close with the market companies, dealers, and diverse areas in Latin America to develop key services activities in the region. We areseeking a dynamic and motivated Service Business Developer to lead our expansion initiatives in connected services and sales of parts and workshop services. The ideal candidate will have proven experience in identifying growth opportunities in these segments, developing business strategies, and establishing strategic partnerships to drive the success of our services

Opportunity description

Work with projects management asset to develop the Connected Services and improve customer experience in cooperation with the Global and Local service development network team.
Based on the Services Roadmap plan, is responsible to align scope, define requirements and the expected business results, anchoring the needs within the commercial organization, dealers,market companies, dealer´s development area, marketing and others related areas.
She/he will be also the “focus point” for CSI (Customer Services Intelligence) platform, which is one of the main “services tool” targeting to “prospect” parts and services Sales within the regions. In this role, she/he will be the product owner of this solution, responsible to plan and manage the “RoadMap”, boost the usage on the Markets and Dealers to take the “full potential”and increase sales revenue.

Main Activities

• Identify and evaluate business opportunities to expand our connected services
  into new markets or sectors, as well as new features tools solutions targeting sales of parts and workshop services.
• Define, review, and describe“requirements” of new connected services features.
• Requirement Definition and Prioritization: Responsible for understanding user and business needs, translating them into clear requirements, and prioritizing them based on their value.
• Collaborate with internal teams, including product development, engineering,and operations, to ensure effective delivery of services and products, as well as continuously enhance quality.
• As “Product Owner” of CSI tool:
• 1.Provide training for dealers, finding and establishing the “best practices” in order to take the full potential from the tool.
  2.Analyze market trends, customer requirements, and usage data to adjust strategies,improve service offerings, and identify new business opportunities.
  3.Stakeholders alignment: Serves as the primary point of contact between the development team and stakeholders, ensuring effective and transparent communication about the tool progress.
• Monitor and report on the performance of business development initiatives,identifying areas for improvement and optimization, both for connected services and sales of parts and workshop services.

Escolaridad mínima: Profesional Completo

Recommended Qualifications and Skills

• Bachelor’s in engineering, IT, Business Administration or equivalent combination of education and experience.
• Project Management skills and experience with project team coordination.
• Experience with data analysis and preparation, including experience with BI (BusinessIntelligence)
• Experience in communicating analytics insights in a clear & efficient way both verbally,in written text and ppt presentations
• Substantial logical problem-solving skills using data driven methods e.g., machinelearning
• Experience in agile software processes, data-driven development.
• Desirable product and application knowledge in combination with customer serviceson the “logistics ecosystem”, contract data and telematics data knowledge
• Good verbal and written communication skills in Portuguese and English

Who are we looking for?

A talent, who is able to drive strategical project and actions through well-developed people in a collaborative environment.
An experienced professional that communicates efficiently in all levels, understand customer needs and look for business opportunities to support the services growth plan with a truly customer centricity mindset.
A professional that sees the value on be data-driven oriented, bring the facts and transform data into value information to support the Company decision.
A person that knows how to bring an outside-in information in close contact with dealers, area managers, challenging the internal processes to give a premium customer experience within services processes.
Bachelor in Engineering, IT, Business Administration and other related areas, fluent in
Portuguese, English and Spanish. A lifelong learner, open to learn in a daily basis with cross?functional mindset and team oriented

Fazem também do seu pacote de contratação os seguintes benefícios:

• Plano de previdência privada, operacionalizado pela Vikingprev;
• Assistência médica, administrada pela Volvo (Planos VOAM para Curitiba/Região Metropolitana, AMIL para demais localidades) (*1) (consulte www.voam.com.br);
• Assistência odontológica – VOAM, em rede credenciada (*1);
• Auxílio-farmácia (70% de reembolso das despesas com medicamentos prescritos), nos termos e sujeito às alterações da política Volvo (*1);
• Reembolso lentes, limitado anualmente, conforme tabela fornecida pela empresa (*1);
• Sistema de transporte fretado para funcionários;
• Estacionamentos privativos, sem custo;
• Ticket alimentação, fornecido por intermédio de cartão, no valor mensal de R$ 1.100,00 (para VdB);
• Refeitórios internos; 
• Seguro de vida em grupo com cobertura de auxílio-funeral (*1);
• Auxílio-doença (complementação ao benefício do INSS – 100% até 60 dias, 90% até 365 dias).?
• Associação Viking, Gympass e Clube Gazeta (*1);
• Para funcionárias mulheres: auxílio creche {O valor do auxílio creche para a VdB é de R$ 613,42 e para VCE é 584,21}
• Participação nos Lucros e Resultados, atrelada ao atingimento das metas e proporcional aos meses trabalhados. Essas são as condições do acordo coletivo, das definições globais do Grupo Volvo e das negociações sindicais. 

(*1) Extensível aos dependentes